[CONFIDENTIAL PRODUCT]

A case study

ROLE: LEAD UX DESIGNER

Project Description

Revolutionizing large scale network management with collaborative AI

The new [confidential product] sets a new standard for network management by harnessing the power of AI to revolutionize the user experience.Addressing the critical need for proactive network maintenance and increased operational productivity, we have re-imagined this product as an intuitive and trustworthy tool that simplifies complex tasks. Our innovative approach introduces contextual, transparent AI, enabling natural language interactions and predictive capabilities. With customizable user control, a consistent design system and a scalable and seamless network navigation, our redesign brings clarity and efficiency to network management.

Deliverables

Collaborative AI for large scale network management

The new [confidential product] sets a new standard for network management by harnessing the power of AI to revolutionize the user experience.

Addressing the critical need for proactive network maintenance and increased operational productivity, we have re-imagined this product as an intuitive and trustworthy tool that simplifies complex tasks. Our innovative approach introduces contextual, transparent AI, enabling natural language interactions and predictive capabilities.
With customizable user control, a consistent design system and a scalable and seamless network navigation, our redesign brings clarity and efficiency to network management.

Strategy
AI Branding
AI Interaction design
Concept UX framework
Click prototype

chapter 01

My contribution

RESEARCH

My contribution

Interview customers
Gain understanding of product

Understanding user needs and product requirements through field research, desktop research and online interviews

Main painpoints

[The tool] is currently very capable but too complex.

Lack of clear solution path.

Scattered functions.

Outdated UI design without consistency.

"[The tool] is currently very capable but too complex."

"Lack of clear solution path."

"Scattered functions."

"Outdated UI design without consistency."

chapter 02

My contribution

IDEATION

My contribution

Identify opportunity areas based on research
Formulate rough vision for further development

How might we…

Reduce downtime and labour & energy cost?

  Flatten the learning curve?

Create AI rules and branding for current design system?

chapter 03

CONCEPT DEVELOPMENT

My contribution

CONCEPT

My contribution

Ideate high value concepts
Build mockup prototypes to communicate ideas with stakeholders
Contribute to visual design concept

Node-based interaction

Cluster device networks visually in “nodes”.
Dynamically scale in and out from global to local views.

AI everywhere

Multiple AI entry points.
Contextual understanding.
AI branding and design system for 2D and 3D interaction

Customisable AI “recipes”

Making AI decision path visible and editable.
Introduction of “AI recipes”.

Leveraging AI to make better decisions, faster.

Perception → Prediction → Decision.
Using AI predictions to avoid downtime and efficiently optimise networking.

chapter 04

VALIDATION

My contribution

VALIDATION

My contribution

Collaborate with stakeholders to gain customer feedback
On-site interviews with stakeholders

Additional user interviews and client feedback to live demos at a conference were used to further improve the user experience and polish the concept design.

chapter 05

DELIVER

My contribution

DELIVER

My contribution

Interaction design elements
Refine AI interaction framework
Refine core design principles
Present to stakeholders

Interaction design elements
Refine AI interaction framework
Refine core design principles
Present to stakeholders

Customisable, transparent AI

Increasing trust by making AI action paths visible and editable.
Introduction of AI agents for individual customisability.

Customisable, transparent AI

Increasing trust by making AI action paths visible and editable.
Introduction of AI agents for individual customisability.

Perception

Detection
Playback
Summary
Explanation

Prediction

Future impact
Summary
Explanation

Decision

Solution generation
Explanation
Adjustability (recipe entry)
Upsale

Natural interaction

Dynamic AI entry points with multimodal input.

Natural interaction

Dynamic AI entry points with multimodal input.

Interaction design elements

Refine AI interaction framework

Interaction design elements

Refine AI interaction framework

Perception

Perception

Prediction

Prediction

Decision

Decision